Returns Policy

Our returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you an exchange for your unique handcrafted wooden gifts or any other items.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of items are exempt from being returned.

Non-returnable items:

• Gift cards
• Any personalised or customised designs, including custom wooden name signs and personalised wood products

To complete your return, we require proof of purchase.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, you will be issued store credit.

Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.

Damaged Items: If you received your items damaged, please send us an email at woodlanddesignsnz@outlook.com, including photos, and we will organise a replacement for your engraved wooden gifts or other products.

Shipping Returns: To return your product, you should mail your product to: Woodland Designs Limited, 56 Roydon Drive, Kokopu, Whangarei 0179.

You will be responsible for paying for your own shipping costs for returning your item and ensuring that it is delivered back to Woodland Designs. Consider using a trackable shipping service.

Need Help? Contact us at woodlanddesignsnz@outlook.com for questions related to refunds and returns for any of our custom wood designs or personalised gifts.